Return and Refund Policy

Return & Refund Policy

Thanks for shopping at Clay Creations by SW. We appreciate the fact that you like to buy the stuff we build. We also want to make sure you have a rewarding experience while you’re exploring, evaluating, and purchasing our products.

As with any shopping experience, there are terms and conditions that apply to transactions at Clay Creations by SW. We’ll be as brief as our attorneys will allow. The main thing to remember is that by placing an order or making a purchase at Clay Creations by SW, you agree to the terms set forth below along with  Policy.

If there’s something wrong with the product you bought or if you are not happy with it, you have 15 days to return your product.

If you would like to return a product, the only way would be if you follow the next guidelines:

   -The product has to be damage free, if we find any damage on the product we will cancel your refund immediately.

Refunds

We ourselves take serving our customers with the best products. Every single product that you choose is thoroughly inspected, checked for defects and packaged with utmost care. We do this to ensure that you fall in love with our products.

Sadly, there are times when we may not have the product(s) that you choose in stock, or may face some issues with our inventory and quality check. In such cases, we may have to cancel your order.  If you have purchased via Online payment (not Cash on Delivery), then you will be refunded once our team confirms your request.

We carry out thorough quality check before processing the ordered item. We take utmost care while packing the product. At the same time we ensure that the packing is good such that the items won’t get damaged during transit. Please note that Clay Creations by SW is not liable for damages that are caused to the items during transit or transportation.

We will revise your returned product as soon as we receive it and if it follows the guidelines addressed above, we will proceed to issue a refund of your purchase. Your refund may take a couple of days to process but you will be notified when you receive your money.

Shipping

Clay Creations by SW is NOT responsible for any return shipping costs. Anyone looking to make a return is responsible for shipping their items back, even if the item had free shipping.

Product Availability and Limitations

Given the popularity and/or supply constraints of some of our products, Clay Creations by SW may have to limit the number of products available for purchase. Trust us, we’re building them as fast as we can. Clay Creations by SW reserves the right to change quantities available for purchase at any time, even after you place an order. Furthermore, there may be occasions when Clay Creations by SW confirms your order but subsequently learns that it cannot supply the ordered product. In the event we cannot supply a product you ordered, Clay Creations by SW will cancel the order and refund your purchase price in full.

Your Consent

By using our website, registering an account, or making a purchase, you hereby consent to our Return & Refund Policy and agree to its terms.

Changes To Our Return & Refund Policy

Should we update, amend or make any changes to this document so that they accurately reflect our Service and policies. Unless otherwise required by law, those changes will be prominently posted here. Then, if you continue to use the Service, you will be bound by the updated Return & Refund Policy. If you do not want to agree to this or any updated Return & Refund Policy, you can delete your account.

Contact Us

If, for any reason, You are not completely satisfied with any good or service that we provide, don't hesitate to contact us and we will discuss any of the issues you are going through with our product.

 -Via Email:  claycreationsbysw@gmail.com

Return & Refund Policy

Updated at 04/08/2024